Salesforce is a cloud computing and social enterprise software-as-a-service (SaaS) provider based in San Francisco. Of its cloud platforms and applications, the company is best known for its Salesforce customer relationship management (CRM) product, which is composed of Sales Cloud, Service Cloud, Marketing Cloud, Force.com, Chatter and Work.com. Sales Cloud manages contact information and integrates social media and real-time customer collaboration through Chatter.
Service Cloud includes a call center-like case tracking feature and a social networking plug-in for conversation and analytics. Marketing Cloud offers Radian6, a social media monitoring and marketing application. Force.com, the company’s platform-as-a-service (PaaS) product, allows software developers to create Salesforce.com add-on applications. Work.com offers Rypple, a social human resource (HR) performance management platform. In addition to its products and platforms, Salesforce.com created AppExchange, a custom application building and sharing platform.
Changi Consulting is a Salesforce Gold Partner and offers comprehensive solutions and services on the Salesforce CRM and Force.com cloud platform.
Changi Consulting’s portfolio of marketing solutions starts with Salesforce Marketing Cloud – a cloud-based platform. With its complete toolkit you can create powerful email and mobile campaigns, automate marketing, manage social media channels and create personalized content. In addition, with powerful analytics you gain insight to made actions and their performance and can measure important KPI’s and return on investment.
Changi Consulting is the first and only authorized Salesforce.com Marketing Cloud reseller in the Middle East.