Partners & Suppliers
The communication with Changi is very fluid, with no boundaries or reservations. They are very competent, straightforward and efficient. You feel that the project is a team effort. There is more going on behind the curtains than on-site.
Their proposal was detailed and well structured. It also brought tangible solutions to the table that dealt with our queries and needs. Others presented us with timelines and solutions, but nowhere as accurate and tailor made to us as Changi’s.
My advice for someone planning on implementing Salesforce would be know your business and what you want to achieve, Salesforce is surprisingly versatile and you can build the solution that your business needs. Technology is really just an enabler. It’s all about your business and its processes, and doing the right things for your business.
The main thing is quality. Changi quickly understood our business, validated our technological strategy, and turned it into something tangible and realistic. They gave us a real sanity check when we had all these ideas without knowing how to turn them to reality. And then they actually implemented the project with us. We were learning, understanding, and building skills internally, and they were literally holding our hands during the whole thing. We were tiny. This is a real success story.
What’s important in Changi as a partner is that you look beyond the project’s scope, and that’s an incredible asset. You’re very flexible, and really want to understand the pain point and find the solution. That’s very, very important aspect. A solution provider that gets into the thick and thin of the issues we have and that really challenged us on things we thought we want, but didn’t need. In all these aspects, Changi was extremely helpful and efficient. We have to recommend you!
They care. Changi will give you the time a project needs. They take the time to understand what your needs and requirements are. It’s not the case of implementing an out-of-the-box solution. They think up innovative ways of customizing Salesforce for your business. And they don’t ask you to change your business, saying ‘this is how you use it’, but they customize it for you instead.
Changi are very professional, and extremely helpful. The biggest plus in working with them is that they always have time for us no matter how busy they are. We really feel like a valuable customer, and like they’re putting everything on the side just to deal with us, which is fantastic!
Changi was there every moment we needed them, even during the latest nights. They stood there and held the door for us. We have immense respect towards Changi and how professional the integration was.