Empower Employees, Personalize Services, Engage Customers with Salesforce Service Cloud.
Customer service expectations have changed. Your customers are multi-channel, connected 24/7 and expect you to be too. Customers expect a consistent, seamless experience from intelligent contact center interaction to agile field service delivery. If these standards aren’t met, consumers are quick to flee to a competitor.
Learn how world-class service companies are empowering their service teams with the right data, immediately accessed from anywhere in their service chain, to deliver a contextual and personalized service to their customers.
Join the webinar on Wednesday, 23rd August at 11am (CEST) and learn how to:
11:00 – 11:05 Introduction to Changi Consulting
11:05 – 11:15 Review of the Latest Gartner Report to learn How Salesforce is the Global Leader
11:15 – 11:25 Discussion on the Future of Customer Service, Use Cases and Best Practices by Industry Leaders
11:25 – 11:50 Live Demo of Salesforce Service Cloud
11:50 – 12:00 Q and A
Who Should Attend
Everyone is welcome to attend and learn from the webinar but it would really be beneficial for the following roles: