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Webinar: The Future of Customer Service

August 23, 2017 @ 11:00 am - 12:00 pm

Salesforce Service Cloud: The Future of Customer Service

Empower Employees, Personalize Services, Engage Customers with Salesforce Service Cloud.

Customer service expectations have changed. Your customers are multi-channel, connected 24/7 and expect you to be too. Customers expect a consistent, seamless experience from intelligent contact center interaction to agile field service delivery. If these standards aren’t met, consumers are quick to flee to a competitor.

Learn how world-class service companies are empowering their service teams with the right data, immediately accessed from anywhere in their service chain, to deliver a contextual and personalized service to their customers.

Join the webinar on Wednesday, 23rd August at 11am (CEST) and learn how to:

  • Deliver pain free customer service
  • Proactively engage customers for service
  • Personalize customer service interactions
  • Accelerate service delivery
  • Want to know more? Register below!

Webinar Agenda
11:00 – 11:05            Introduction to Changi Consulting
11:05 – 11:15              Review of the Latest Gartner Report to learn How Salesforce is the Global Leader
11:15 – 11:25              Discussion on the Future of Customer Service, Use Cases and Best Practices by Industry Leaders
11:25 – 11:50             Live Demo of Salesforce Service Cloud
11:50 – 12:00           Q and A

Who Should Attend
Everyone is welcome to attend and learn from the webinar but it would really be beneficial for the following roles:

  • Managing Directors and CEOs
  • Head of Services
  • Head of Customer Care
  • Head of Hospitality
  • Managers Sales and Services
  • Hospitality Managers
  • Senior Business Managers

The webinar has passed but you can get in touch to Request a Demo


August 23, 2017
11:00 am - 12:00 pm
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