Salesforce Marketing Cloud Social Studio™

Use social media marketing to listen, analyse, publish, and engage across networks.

Request Demo

Listen and analyse

Hear conversations from over 650 million different sources with social listening tools. Discover what consumers are saying about your brand, your products, and your competitors.

Discover trending topics and influential conversations — then use that information to inform your marketing decisions.

Plan and publish

Discover what consumers are saying about your brand, plan, execute and track social media marketing campaigns.

Engage and connect

Respond to your customers in a timely manner with compelling content. Monitor your owned social channels and participate in conversations at scale.

Organise discussions and topics, and automatically label, classify, and assign posts in order to route and prioritise work across teams.

Showcase your digital presence

The Marketing Command Center is a multichannel hub with customisable displays, providing live, up-to-the-minute details about what’s happening across your digital marketing strategy.

Manage your social strategy from any device

Transform customer experiences by connecting social to the Customer Success Platform for a unified view of every customer.

Sales and service teams can engage with fans and followers quickly and more efficiently on the customer’s channel of choice.

Connect natively to the Customer Success Platform

Extend social listening, analysis, content marketing, and engagement across the Customer Success Platform.

Use social insights to drive marketing decisions. Surprise and delight customers with social customer care. Find and connect to new customers faster with social lead generation.

Questions?

Copyright © 2010-2018, Changi Consulting. All rights reserved. Get in touch success@changiconsulting.com  

Salesforce Marketing Cloud Social Studio™

Use social media marketing to listen, analyse, publish, and engage across networks.

Request Demo

Listen and analyse

Hear conversations from over 650 million different sources with social listening tools. Discover what consumers are saying about your brand, your products, and your competitors.

Discover trending topics and influential conversations — then use that information to inform your marketing decisions.

Plan and publish

Discover what consumers are saying about your brand, plan, execute and track social media marketing campaigns.

Engage and connect

Respond to your customers in a timely manner with compelling content. Monitor your owned social channels and participate in conversations at scale.

Organise discussions and topics, and automatically label, classify, and assign posts in order to route and prioritise work across teams.

Showcase your digital presence

The Marketing Command Center is a multichannel hub with customisable displays, providing live, up-to-the-minute details about what’s happening across your digital marketing strategy.

Manage your social strategy from any device

Transform customer experiences by connecting social to the Customer Success Platform for a unified view of every customer.

Sales and service teams can engage with fans and followers quickly and more efficiently on the customer’s channel of choice.

Connect natively to the Customer Success Platform

Extend social listening, analysis, content marketing, and engagement across the Customer Success Platform.

Use social insights to drive marketing decisions. Surprise and delight customers with social customer care. Find and connect to new customers faster with social lead generation.

Questions?

Copyright © 2010-2018, Changi Consulting. All rights reserved. Get in touch success@changiconsulting.com