Chalhoub Group’s digital transformation with a laser focus on customer centricity
“It’s very simple. In the long-term, customer obsession is the difference between success and failure. With Salesforce’s help, we can put our customers first every time.” Kristof Lukovich, Chalhoub Group’s Head of Digital, Beauty Vertical Chalhoub Group’s digital transformation with a laser focus on customer centricity When most people talk about digital transformation, it sounds like they’re talking about technology. The truth is, it’s really all about culture – people, attitudes, behaviors and beliefs. With so much focus on technology, it can be easy to forget where people fit into all of this. After all, a digital transformation can only …
