Top Features in the Salesforce Summer ’18 Release
The Summer ’18 Salesforce release will be moving into your production org over the next few weeks. If you haven’t checked it out already, grab your release notes. Here are the features and highlights we’re most excited about. Demystified Process Errors As a user, have you ever run into an error trying to get something done in Salesforce? I know because I have! And the thing that annoys me the most is not finding what had caused it or what to do to fix it. Finally, that won’t be the case anymore. With the Salesforce Summer ’18 release, those cryptic …
What to Expect from the Salesforce Integration Cloud
We as a Salesforce Partner were pleasantly surprised by the acquisition of Mulesoft for a whopping $6.5B by Salesforce, and we’re really excited with the announcement of Integration Cloud. It is a solution, which without any doubt, will significantly impact the future of Salesforce big time. It is one of the biggest deals made in the history of Salesforce. It talks a lot about the utter importance of APIs and the potential of unlocking data. Salesforce can and, with this acquisition, will offer imperative solutions to their customers globally and address their integration needs at all levels. This acquisition will …
Changi Partners Up with Scrive
We’re proud to share another great partnership between Changi and Scrive. This strategic partnership offers a premium e-signature solution to the businesses in the EMEA region with the easy and hassle-free integration into their Salesforce instances. With Changi’s support and expertise businesses now can provide sales reps, customer service agents and field service agents with the tools they need to deliver exceptional customer experience during their interactions. Improved visibility and control on needed information enables them to offer a more personalized, accurate and connected service. This will be particularly attractive to organizations that envision the levels of customer service experience …
Get Ahead of the Competition with Salesforce Lightning
If we keep settling for ‘Good’ we would never discover the ‘Great’. ‘Good enough’ is a dangerous mind set which can limit your growth and waste the potential. Same is true for your CRM, if today, you feel like you’re happy doing things on MS Excel, you’re missing the vision to grow. As a business leader and a manager, we need to look far into the future and prepare for the long term, if we continue to settle for less, we will keep getting less, be it less growth, less returns or less productivity. Salesforce, is the world’s # 1 …
Changi Partners Up with Natterbox
We’re proud to announce our new partnership with Natterbox, a global leader in cloud PBX service. This strategic partnership brings together best-of-breed technology from Natterbox, with Changi’s expertise in the field of business consultancy, to provide customer service agents with the tools they need to deliver exceptional customer experience during their interactions. Improved access and visibility to important information enables them to offer a more personalized, accurate and connected service. This will be particularly attractive to organizations in the large, and growing, gaming sector where the levels of customer service experience helps set them apart in a highly competitive market. …
The Retail Landscape for 2018
Like many industries, the retail landscape is rapidly changing to keep pace with ever-evolving technology. Industry analysts are quick to call it the end of retail as we know it. The reality is that the needs of the shoppers are changing and the retail experience needs to adapt. Amazon’s emergence meant that consumers no longer needed to go to a store to browse aisles upon aisles of products because the e-commerce giant had more selection at better prices. Now, when someone walks into a store, they often know what they’re looking for, but want to confirm their gut feeling about …
The Importance of Managing Disruption
Is your business taking action to get ahead of new disruptors? Because it needs to be. The availability of new technologies has led to a significant change in industry disruption, and companies are now beginning to see players from other industries or even start-ups using a new approach to technology to reach customers and take the competitive advantage. You need to start taking small risks or face the bigger risk of direct disruption. Over the past 15 years, a new breed of business has developed, using digital channels exclusively to offer simple solutions to a customer base. We all know …
Driving Success with Pardot Scoring & Grading
We marketers consider lead scoring, based on content and engagement, as a primary driver for improving revenue contribution. Over the last few years, prospective customers have been spending more time engaging with companies’ digital footprints prior to engaging with them. Scoring and grading provide visibility and some control over how prospective clients view, access, and research your organization. Scoring and grading are important marketing automation tools to have in your toolbox. They allow you to focus your marketing engagement on the prospects that are most likely to purchase or make use of your offering, passing them to your sales team …
Digital Transformation in 2018 and the Role of CRM
As we start 2018, digital presence and transition have become far more apparent than ever. Every stage and business cycle begins and ends with the current digitalization wave. Teams can now carefully study consumer analytics and patterns, advertising campaigns have become increasingly focused and refined, and now many are entirely online. Virtual transactional businesses have found greater strength and efficiency, with consumer response and communication now occurring at fast speeds. Even crucial company decisions, such as how to carry a product or service forwards, are now dependent upon metrics and analytics available through digitalization. Since the early 2000s, the scope …
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